Family Information

1. Obtain a referral to stay from your social worker at your local area hospital per your child’s treatment plan.
2. Complete the house background check.
   • A link will automatically be emailed to families after their social worker has submitted a referral to stay overnight.
   • All guardians (regardless of plans to stay) AND anyone over the age of 18 who plans to stay overnight will need to complete a background check.
3. The day before your referral begins, an RMHFW staff member will be in contact with you. They will ask you a few pre-arrival questions and/or schedule you for a check-in time the following day if there is room availability.
   • If there is a waitlist, families will be informed during the pre-arrival call.
4. On the day your referral begins, you will automatically be moved to our waitlist.
   • Families will know a day in advance when we have a room available for them. If you have not been contacted the day before your referral begins, we do not have a room available for you that day.
   • Families are welcome to call the Ronald McDonald House of Fort Worth to check where they are on the waitlist but RMHFW will always be the first to contact you when a room becomes available for check-in.
   • Check-in times are 1PM–7PM, Monday–Sunday.

What is the RMHFW waitlist?

• When RMHFW is unable to admit a family into the House due—to being at max occupancy or awaiting background checks to come back—we move families to our waitlist. RMHFW places families who have been on the waitlist the longest into rooms as they become available.

• During your stay, we ask that all guest comply with our House Guidelines. 
• View our House Guidelines:
  
  • House Guidelines- English
  • House Guidelines- Spanish
• These House guidelines are in place to keep your family safe and able to focus on the care of your child. Not following the House Guidelines may affect your eligibility to stay. Please note: a member of our team will be available during Check-In to read and discuss the above information.
• We are happy to welcome you into this loving home, and we simply ask for your care and respect for our House, our staff and our very giving volunteers. We hope you find all the comforts of home with us. We are always available for questions, concerns or just to lend a listening ear.

When your stay ends at the Ronald McDonald House of Fort Worth, families MUST comply with the following prior to checking out:

• Bedding, as stated in the check-out form, is placed in a provided laundry bag and brought to check-out office
• Wash and dry all bathroom towels
• Take trash to the dumpster
• Vacuum or sweep the bedroom floor
• Clean the bathroom

When your stay ends at the Ronald McDonald House of Fort Worth, families ARE REQUESTED to comply with the following:

• A contribution of $20/night is requested from the family. Inability to contribute does not impact eligibility for future stays at the RMHFW.
• Complete the family survey