Employment

RMHFW could be your next work home.

Put your expertise to work.

Thank you for your interest in employment opportunities of the Ronald McDonald House of Fort Worth. We are conveniently located in the Fort Worth Hospital District and within easy walking distance to the major hospitals.

The RMHFW community is committed to the organization’s mission. If you are a dedicated professional who can provide a superior experience for our families, we welcome the opportunity to discuss employment opportunities with you.

Note: Employment with RMHFW requires the following: The seasonal flu vaccination must be provided prior to the first day of work.

Current Opportunities

Senior Administrative Coordinator

Job Type: Full-Time, Non-Exempt

At Ronald McDonald House of Fort Worth (RMHFW), we keep families with ill and injured children together and near the care and resources they need most. We provide a supportive, home-like community that eases burdens for families experiencing medical crisis, and we are looking for a compassionate, collaborative leader to help guide and strengthen our guest services and family support programs.

Position Summary

The Senior Administrative Coordinator provides administrative and operational support to the Chief Executive Officer, Senior Leadership Team, and Capital Campaign Director while coordinating the organization’s Meals from the Heart program and related hospitality initiatives.

This position plays a key role in supporting executive operations, Board and committee activities, volunteer meal experiences, and organizational hospitality efforts. The role helps ensure efficient operations, strong communication, and a positive experience for families, volunteers, donors, staff, and community partners.

What You’ll Do

Provide administrative support to executive leadership, including scheduling, meeting coordination, travel arrangements, expense reporting, and preparation of materials
Coordinate leadership, Board, committee, donor, and campaign-related meetings, including logistics, materials, and follow-up activities
Support donor stewardship efforts, campaign activities, and organizational communications
Manage the Meals from the Heart calendar and serve as a primary relationship manager for volunteer meal groups, coordinating meal experiences and supporting ongoing volunteer engagement
Serve as a primary point of contact for volunteers, vendors, and community partners regarding meal scheduling and hospitality logistics
Help ensure a welcoming, organized, and mission-centered experience for families, volunteers, donors, and guests
Maintain records, reports, and documentation related to volunteer meal services, Board activities, and organizational operations
Coordinate office operations, supplies, vendor services, and event logistics
Collaborate with departments across the organization to support mission-driven programs, events, and initiatives

What We’re Looking For

Passion for the mission and values of RMHFW
Strong organizational, communication, and interpersonal skills
Exceptional attention to detail and follow-through
Ability to manage multiple priorities in a fast-paced environment
Professionalism, discretion, and sound judgment when handling confidential information
Strong customer service, hospitality, and relationship-building skills
Ability to work effectively with staff, volunteers, donors, vendors, and guest families
Adaptability, initiative, and a collaborative approach to problem-solving

Preferred Qualifications

Associate’s degree or equivalent professional experience (Bachelor’s degree preferred)
Three to five years of experience in administrative support, executive support, operations, hospitality, nonprofit administration, or a related field
Experience supporting executives, senior leaders, or nonprofit leadership teams
Experience coordinating Board or committee operations
Experience with fundraising initiatives, donor stewardship, or capital campaigns
Experience coordinating volunteer programs, hospitality functions, meal services, or special events
Bilingual (English/Spanish) is a plus

Work Environment

Full-time position
Work hours may occasionally include evenings, weekends, holidays, or inclement weather support
Primarily office-based environment with frequent interaction in kitchen and hospitality spaces
Physical demands include movement throughout the facility and occasional lifting/moving items up to 25 pounds

To apply, please submit a resume, cover letter, and salary requirements to resumes@rmhfw.org. Your cover letter should explain your interest in Ronald McDonald House Fort Worth and how your experience aligns with the position. Applications that do not include both a cover letter and salary requirements will not be considered.

Guest Services and Programs Director

Job Type: Full-Time, Exempt

Position Summary

The Guest Services and Programs Director provides leadership and operational oversight for guest services, family-centered programming, and support services at RMHFW. This role supervises the Family Support Services Manager, Volunteer Services Manager, and Guest Services Team to ensure compassionate, consistent, and mission-driven support for guest families.

This position plays a key role in fostering a collaborative, trauma-informed, and family-centered culture while supporting operational excellence, strong partnerships, and high-quality guest experiences.

What You’ll Do

Lead, coach, and support guest services and program staff while fostering a collaborative and mission-focused team culture
Oversee day-to-day guest services operations, including referrals, room assignments, family support coordination, registrations, reporting, and guest-facing resources
Help ensure appropriate staffing coverage and smooth daily operations across guest services and family support areas
Help ensure families receive compassionate, trauma-informed, and high-quality support during times of medical crisis
Provide leadership and support during sensitive family situations, guest concerns, policy-related matters, and emergency situations
Support trauma-informed communication, de-escalation, and problem-solving practices across teams
Build and maintain strong relationships with hospitals, referral sources, volunteers, hotel partners, and community stakeholders
Support onboarding and education efforts with hospital social workers and referral partners
Represent RMHFW at community meetings, partnerships, and special events
Partner collaboratively with staff and leadership to identify opportunities for operational and programmatic improvement
Support implementation of new processes, initiatives, and best practices that strengthen guest experiences and organizational effectiveness
Participate in an on-call leadership rotation as needed

What We’re Looking For

Passionate for the mission and values of RMHFW
Strong leadership, interpersonal, and communication skills
Ability to lead collaboratively while maintaining accountability and professionalism
Sound judgment and emotional intelligence in sensitive or high-pressure situations
Strong organizational, problem-solving, and critical thinking skills
Ability to balance strategic thinking with day-to-day operational leadership
Experience leading teams and programs in nonprofit, healthcare, hospitality, social services, or other support-focused environments

Preferred Qualifications

Bachelor’s degree in a related field

Minimum of 5–7 years of progressive leadership experience managing staff and programs in a nonprofit, hospitality, social services, or support-focused environment involving frequent interaction with people.
Experience working with families in crisis and/or utilizing trauma-informed care practices
Experience with program development, community partnerships, volunteer management, or guest services operations

Spanish language proficiency is a plus

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:

Ronald McDonald House of Fort Worth is proud to be an equal opportunity employer. Our goal is to be a diverse workforce that is representative, at all job levels, of the families we serve. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business need.

Make a Difference for Families & Children

Parents don’t know when their children will need medical help. But they should know they can always access the care they need. And with your help, we can support them all throughout their journey.