Employment

RMHFW could be your next work home.

Put your expertise to work.

Thank you for your interest in employment opportunities of the Ronald McDonald House of Fort Worth. We are conveniently located in the Fort Worth Hospital District and within easy walking distance to the major hospitals.

The RMHFW community is committed to the organization’s mission. If you are a dedicated professional who can provide a superior experience for our families, we welcome the opportunity to discuss employment opportunities with you.

Note: Employment with RMHFW requires the following: The seasonal flu vaccination must be provided prior to the first day of work.

Current Opportunities

Family Services Liaison – Weekend, Family Services Team

Reports To: Family Services Manager

Direct Reports: None

WORK HOURS: Non-exempt, Part-time (no benefits), every other weekend on Saturday & Sunday from 9AM-6PM, Holidays and as needed

APPLY FOR THIS JOB: Send your resume and cover letter with salary expectations to kennedy.onuam@rmhfw.org.

OVERVIEW: The primary responsibility of the Family Services Liaison is to serve as support to the Family Services Manager and Coordinators. The Family Services Liaison is knowledgeable of the mission, goals, and objectives of the Ronald McDonald House of Fort Worth (RMHFW) and assists with all areas of operations.

JOB DUTIES:

OPERATIONS COORDINATION

  • Ensures clear communication with families on all House policies and procedures
  • Communicates accurate eligibility criteria to referral sources and families
  • Works with the Family Services Manager and Family Services Coordinators to
    ensure an effective transition for coverage.
  • Performs background checks on all adults 18 years and older staying at the Ronald McDonald House of Fort Worth
  • Performs daily review of census and coordinates with the Family Services
    Manager and other Family Services Coordinators on the room availability
    status
  • Performs check-in and check-out procedures
  • Assists in kitchen/dining area during breakfast/lunch and clean up
  • Communicates with the Family Services Manager and Family Services Coordinators regarding family issues
  • Being available during your work schedule shift or holiday periods
  • Maintains supply of all Ronald McDonald House of Fort Worth printed materials, including guest packets, and all operations forms
  • If applicable, assists with transactions and recording of the day’s activity to the daily log, proper documentation of monetary room contributions, merchandise sales, and accounting for all receipts
  • Assists in the morning opening of the facility (playroom, family rooms, breakfast items)
  • Performs other duties as assigned
 

FACILITY SUPPORT

  • Monitoring and aware of individuals and groups that have access to the house
    Communicates house needs with contract janitorial staff during the designated work hours
  • Maintains working knowledge of RMHFW Crisis Manual and responds appropriately to emergencies and incidents in accordance with RMHFW policies
  • Conducts daily inspections of the House, grounds to identify safety, maintenance, housekeeping, and overall appearance issues, and coordinates resolution with the Family Services Manager, maintenance, or service providers; reports maintenance issues as needed
  • Directs the resolution of maintenance issues to ensure the safety of guest families during designated morning work hours
  • Ensures the cleanliness and readiness of rooms before family check-in when applicable
 

FAMILY SERVICES

  • Demonstrates an atmosphere of warmth, compassion, and support always to ensure a nurturing atmosphere
  • Maintain positive guest relations
  • Effectively communicates with referral sources regarding family
    dynamics, residency status, and any other family concerns
  • Coordinates check-in and check-out process with the Family Services
    Manager and Family Services Coordinators.
  • Provides information to families on current community activities and events in the DFW area, including coordinating RMHFW passes to local attractions
  • Coordinates the disbursement of all tickets to events that have been donated to the house, working with the Family Services Manager and Family Services Coordinators to select families to attend
  • Organizes transportation for families if necessary
 

VOLUNTEER/COMMUNITY RELATIONS

  • Provides support and direction to volunteers in collaboration with the Volunteer Services Manager and Family Services Manager
  •  Ensures that all donations other than monetary donations are entered properly
  • Assist the cooking groups with food storage and kitchen clean up
  • Conducts tours for volunteers and groups as needed
  • Maintains an awareness of onsite meetings and events per the calendar
 

PHYSICAL DEMANDS

  • The physical demands described here are representative of those that an employee must meet to perform the essential functions of this position successfully; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
  • While performing the duties of this job the employee is regularly required to walk, sit and stand; use hands to finger manipulation, handle, feel reach with arms and hands and talk or hear
  • The employee may be required to lift up to twenty-five pounds
  • The vision requirements include close, distance, peripheral and depth
    perception
 

QUALIFICATIONS

  • High School Diploma, some college preferred
  • Ability to function as a team member
  • Warm, intuitive personality
  • Detail-oriented and organized
  • Excellent communication and assessment skills
  • Proficiency in speaking and writing Spanish is a plus
  • Proficient working knowledge of Microsoft Office software
  • Skilled in using guest management and family tracking software, or able to quickly learn with foundational technical abilities
  • Dependable, able to work with minimal supervision
  • Ability to be flexible and function autonomously

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:

Ronald McDonald House of Fort Worth is proud to be an equal opportunity employer. Our goal is to be a diverse workforce that is representative, at all job levels, of the families we serve. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business need.

Make a Difference for Families & Children

Parents don’t know when their children will need medical help. But they should know they can always access the care they need. And with your help, we can support them all throughout their journey.

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