EMPLOYMENT OPPORTUNITIES

Put your expertise to work

Thank you for your interest in employment opportunities of the Ronald McDonald House of Fort Worth. We are conveniently located in the hospital district of Fort Worth and within easy walking distance to the major hospitals. The RMHFW community is committed to the organization’s mission. If you are a dedicated professional who can provide a superior experience for our families, we welcome the opportunity to discuss employment opportunities with you.

Employment Opportunities

Weekend Manager, Operations Team

Reports To:  House Operations Manager (HOM)

Direct Reports: None

APPLY: Send cover letter and resume to Lauri.Adams@rmhfw.org

WORK HOURS: Friday 4:00pm - Sunday 4:30pm

First weekend of each month
Sleeping quarters provided

OVERVIEW: The primary responsibility of the Weekend Manager is to manage the operations of the Ronald McDonald House of Fort Worth.  The Weekend Manager is knowledgeable of the mission, goals and objectives of the Ronald McDonald House of Fort Worth.

JOB DUTIES

OPERATIONS COORDINATION
  • Ensures front desk is staffed or Manager is reachable in the house during all hours of the weekend shift
  • Ensures clear communication with families on all RMHFW House policies and procedures, and intervenes in a disciplinary manner, if necessary
  • Communicates accurate eligibility criteria to referral sources and families
  • Responsible for accepting referrals from hospital social workers
  • Responsible for making room assignments
  • Assures that donations are documented
  • Responsible for kitchen/dining area during breakfast/lunch clean up
  • Responsible for check-in/check-out process
  • Communicates with the HOM regarding family issues
  • Works with Resident Manager to ensure effective transition of coverage
FACILITY SUPPORT
  • Supervises Housekeeping Staff and contract janitorial service during the designated work hours
  • Reports maintenance problems to ensure they are handled promptly
  • Monitors House activity and maintains control of the facility usage by families, volunteers, and all other guests
  • Maintains working knowledge of RMHFW Crisis Manual
  • Responds appropriately to emergencies and incidents in accordance with RMHFW policies
FAMILY SERVICES
  • Demonstrates an atmosphere of warmth, compassion and support to ensure a nurturing atmosphere at all times
  • Creates an atmosphere of hospitality and ensures the well-being and comfort of families
PHYSICAL DEMANDS:
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job the employee is regularly required to walk, sit and stand; use hands to finger manipulation, handle, feel reach with arms and hands and talk or hear.
  • The employee may be required to lift up to 50 pounds.
  • The vision requirements include close, distance, peripheral and depth perception.
QUALIFICATIONS: Required:
  • High School Diploma, some college preferred
  • Ability to manage a communal environment
  • Ability to effectively work with many different types of people
  • Ability to be compassionate and supportive of families in crisis
  • Ability to function as a team member
  • Warm, intuitive personality
  • Detail oriented and organized
  • Ability to demonstrate good judgment, decision-making ability and flexibility
  • Excellent communication and assessment skills
  • Dependable, able to work with minimal supervision
  • Proficient working knowledge of Microsoft Office software
Preferred:
  • Proficient in speaking Spanish, writing in Spanish is a plus
Evening House Operations Coordinator, Operations Team

Reports To: House Operations Manager (HOM)

Direct Reports: None

APPLY: Send cover letter and resume to Lauri.Adams@rmhfw.org

WORK HOURS: Non-exempt; Part-time - Monday and Wednesday, 3:00pm – 10:00pm and every other Sunday, 4:00pm – 10:00pm; Required to be awake and on the premises

COMPENSATION: $12 per hour

OVERVIEW: The primary responsibility of the Evening House Operations Coordinator is to serve as support to the House Operations Manager. The Evening House Operations Coordinator is knowledgeable of the mission, goals and objectives of the Ronald McDonald House of Fort Worth (RMHFW) and assists with all areas of operations.

JOB DUTIES:
OPERATIONS COORDINATION
  • Ensures clear communication with families on all House policies and procedures
  • Communicates accurate eligibility criteria to referral sources and families
  • Works with HOM and House Operations Staff (HOS) to ensure an effective transition for coverage
  • Responsible for accepting referrals
  • Performs background checks on all adults 18 years and older staying at RMHFW
  • Performs daily review of census and coordinates with the HOM and HOS on room availability status
  • Performs check-in and check-out procedures
  • Assists in kitchen/dining area during dinner and clean up
  • Communicates with the HOM and HOS regarding family issues
  • May be required to serve in an on-call capacity during weekend or holiday periods
  • Maintains supply of all RMHFW printed materials, including guest packets, and all operations forms
  • Ensures monetary room contributions are accurately collected and reflected on family’s record
  • Assists with the nightly close of transactions and recording of the day’s activity to the daily log, proper documentation of monetary room contributions, merchandise sales, and accounting for all receipts
  • Responds appropriately to emergencies and incidents in accordance with RMHFW Crisis Manual
  • Assists in the nightly close of the facility
  • Performs other duties as assigned
FACILITY SUPPORT
  • Maintains security of the facility by inspecting the premises and checking all exterior doors once the office has closed
  • Monitoring and aware of individuals and groups that have access to the house
  • Locks up designated rooms at the end of the shift
  • Communicates house needs with contract janitorial service during the designated work hours
  • Maintains working knowledge of RMHFW Crisis Manual
  • Responds appropriately to emergencies and incidents in accordance with RMHFW policies
  • Conducts daily inspections of the House, grounds to identify safety, maintenance, housekeeping and overall appearance issues, and coordinates resolution with the HOM, maintenance or service providers; reports maintenance issues as needed
  • Directs the resolution of maintenance issues to ensure safety of guest families during designated evening work hours
  • Responds appropriately to emergencies and incidents in accordance with RMHFW policies
  • Ensures cleanliness and readiness of rooms prior to family check-in when applicable
FAMILY SERVICES
  • Demonstrates an atmosphere of warmth, compassion and support to ensure a nurturing atmosphere at all times
  • Maintain positive guest relations
  • Effectively communicates with referral sources regarding family dynamics, residency status and any other family concerns
  • Coordinates check-in and check-out process with the HOM and HOS
  • Provides information to families on current community activities and events in the DFW area, including coordinating RMHFW passes to local attractions
  • Coordinates the disbursement of all tickets to events that have been donated to the house, working with the HOM and HOS to select families to attend
  • If necessary, organizes transportation for families to attend these events
VOLUNTEER/COMMUNITY RELATIONS
  • Provides support and direction to volunteers in collaboration with the Volunteer Coordinator and HOM
  • Communicates with Volunteer Coordinator about any unique situations with a volunteer
  • Ensures that all donations other than monetary donations are entered in the donation book
  • Assist the evening cooking groups with food storage and kitchen clean up.
  • Conducts tours for volunteers and groups during the evening as needed
  • Encourages volunteer interaction with families
  • Maintains an awareness of Board functions and Board members in general
PHYSICAL DEMANDS:
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
  • While performing the duties of this job the employee is regularly required to walk, sit and stand; use hands to finger manipulation, handle, feel reach with arms and hands and talk or hear
  • The employee may be required to lift up to 25 pounds
  • The vision requirements include close, distance, peripheral and depth perception
QUALIFICATIONS:
  • High School Diploma, some college preferred
  • Minimum of three to five years administrative, customer service, property management or related experience
  • Ability to function as a team member
  • Warm, intuitive personality
  • Detail oriented and organized
  • Excellent communication and assessment skills
  • Proficient in speaking and writing Spanish is an additional plus
  • Proficient working knowledge of Microsoft Office software
  • Dependable, able to work with minimal supervision
  • Ability to be flexible and function autonomously