Family Information

1. Obtain a referral to stay from your social worker at your local area hospital per your child’s treatment plan.
2. Complete the house background check.
   • A link will automatically be emailed to families after their social worker has submitted a referral to stay overnight.
   • All guardians (regardless of plans to stay) AND anyone over the age of 18 who plans to stay overnight will need to complete a background check.
3. The day before your referral begins, an RMHFW staff member will be in contact with you. They will ask you a few pre-arrival questions and/or schedule you for a check-in time the following day if there is room availability.
   • If there is a waitlist, families will be informed during the pre-arrival call.
4. On the day your referral begins, you will automatically be moved to our waitlist.

• • Families will know a day in advance when we have a room available for them. If you have not been contacted the day before your referral begins, we do not have a room available for you that day.
  • Families are welcome to call the Ronald McDonald House of Fort Worth to check where they are on the waitlist but RMHFW will always be the first to contact you when a room becomes available for check-in.
  • Check-in times are 1PM–7PM, Monday–Sunday.

• When RMHFW is unable to admit a family into the House due—to being at max occupancy or awaiting background checks to come back—we move families to our waitlist. RMHFW places families who have been on the waitlist the longest into rooms as they become available.

While staying at the Ronald McDonald House of Fort Worth, families MUST comply with the following:

• A designated smoking area is provided.
• Visiting hours are 9:00 a.m. – 7:00 p.m.
• All visitors 18 and older to the RMHFW must receive a visitor pass from the front desk. A valid, government-issued ID must be presented for screening.
• All children under the age of 13 must be supervised at all times.
• Food and drink is ONLY allowed in the kitchen and dining room.
• Shoes or slippers must be worn at all times when outside your bedroom.
• Guests must clean up the kitchen after cooking, eating and drinking.
• No one under the age of 18 is allowed in the exercise room.
• All rooms are subject to periodic inspection by RMHFW staff.
• If any family member has been diagnosed with a communicable disease while staying at the House, or if any visitor is believed to have exposed residents at the House to such a disease, it is imperative to notify one of the staff members immediately. At the discretion of our Physician’s Advisory Board and/or House staff, it may become necessary for the family to leave the Ronald McDonald House.
• If your room is unoccupied for more than 24 hours, you will be asked to check-out.
• Parents/guardians are required to visit their child each day during their stay at the RMHFW.
• The RMHFW is a private, non-profit that does not engage in political or religious meetings. No public meetings of a political or religious nature will be allowed.
• This facility is designated for the benefit of children and their families. Unacceptable behavior, disorderly conduct or inappropriate attitudes as defined by RMHFW staff will not be tolerated. A family can be asked to leave at the discretion of House staff.

Services We Offer

• Smoke-free, secure environment
• Home-cooked meals
• Dining room
• Three family rooms with big screen TVs, sofas, chairs, piano, game table and state-of-the-art audio/visual equipment
• Playroom for young children
• Game room with pool table, PlayStation, Xbox and Wii gaming systems and games
• Library with books and journals
• Enclosed courtyard with children’s playland, bicycles, tricycles, scooters, etc.
• Five laundry rooms with detergent, softeners, bleach, etc. provided
• Two community computers with free Internet access
• Free Wi-Fi in all common spaces
• Family Support Services

When your stay ends at the Ronald McDonald House of Fort Worth, families MUST comply with the following prior to checking out:

• Bedding, as stated in the check-out form, is placed in a provided laundry bag and brought to check-out office
• Wash and dry all bathroom towels
• Take trash to the dumpster
• Vacuum or sweep the bedroom floor
• Clean the bathroom

When your stay ends at the Ronald McDonald House of Fort Worth, families ARE REQUESTED to comply with the following:

• A contribution of $20/night is requested from the family. Inability to contribute does not impact eligibility for future stays at the RMHFW.
• Complete the family survey